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Customer Service Representative APPLY NOW

San Luis Obispo, CA
Coastal Reprographic Services
Full time

Coastal Reprographic Services is looking for a positive, professional and personable Customer Service Representative to join our team. The role of CSR is to be first point of contact with our customers and to provide an outstanding customer support experience.

Position Responsibilities

  • Provides excellent customer service
  • Establish customer relationships and follow up with customers, as needed.
  • Learn about our print products and assist our production departments with taking and fulfilling orders
  • Answer incoming phone calls and/or emails
  • Attend to our walk-up customers
  • Work with our delivery and customer management software
  • Maintain a safe working environment, including PPE (Personal Protective Equipment)
  • Follow all company policies, procedures, dress code and management direction, including all fleet and safety policies
  • Handle cash and charge transactions per company policy
  • Backup our delivery department by completing regularly scheduled and/or priority deliveries

Skills and Qualifications

  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily
  • Ability to share work among a customer service team
  • Attentiveness and patience
  • Time-management skills
  • Ability to find the positive in any situation
  • Proficiency in computer systems and software including: Windows Operating System, Google Workspace, Adobe Suite

Position Requirements

  • Must be at least 18 years old
  • Have a valid driver's license
  • Ability to lift 30+ lbs
  • Experience in computer systems and software including: Windows Operating System, Google Workspace, Adobe Suite
  • Excellent communication and decision making skills

We are an equal opportunity employer and do not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

|||San Luis Obispo, CA|||Coastal Reprographic Services||||||oABjZtXroOR7m5S7|||FULL_TIME|||USD|||HOUR|||single||||||||||||false

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